1. The right to health services
You have the right to services consistent with current medical knowledge, provided with due care and in appropriate professional and sanitary conditions.
2–3. The right to information and consent
You have the right to understandable information about your health condition, diagnosis, diagnostic and treatment methods, the consequences of their use or omission, results and prognosis.
Once you have the information, you can agree or refuse the service. Consent can be withdrawn. For higher risk methods, written form is required.
4–5. Intimacy, dignity and mystery
You have the right to respect for your privacy, dignity and discretion. You can request the presence of a loved one. Information obtained by medical staff is subject to professional secrecy even after the patient's death, with exceptions provided for by law.
6. Medical records
You have the right to access the documentation: for inspection, in the form of an extract, transcript, copy or printout, and in certain situations also by issuing the original against receipt. The first copy is free.
7–10. Other rights
- objection to a doctor's opinion or decision,
- respect for private and family life,
- pastoral care in situations provided for by law,
- deposit of valuables - if applicable.
11. Right to make a complaint
You can send a complaint to the management of the office, the Patient Ombudsman (800 190 590), the relevant District Medical Chamber, the National Health Fund - if applicable - or a common court.
The document is based on the Act on Patient Rights and the Patient Ombudsman and the Act on the Medical and Dentist Professions.